Purchasing conditions

General purchasing conditions

These General Conditions of Contract expressly regulate the commercial relations that arise between GINA Cosmetics and the users or clients that contract the products offered by this company through the Online Store https://ginacosmetics.com.

They have been prepared in accordance with current regulations on the matter and specifically, in accordance with the provisions of the following legal texts: Law 34/2002, on Services of the Information Society and Electronic Commerce. Law 7/1998 on General Contracting Conditions. Royal Decree 1906/1999 regulating telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998. Royal Legislative Decree 1/2007 Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws. Law 7/1996 of Retail Trade Organization. Law 59/2003 on Electronic Signature.

Both browsing and the acquisition of any of the products of the On Line Store https://ginacosmetics.com, implies the acceptance as a user, without reservation of any kind, of each and every one of the subsequent General Contracting Conditions as well as, where appropriate, the Particular or specific Conditions.

The prices of the products are shown with VAT included and any other tax that may be applicable in the national territory.

If GINA Cosmetics identifies a manifest error in the price of the products, it will inform the client, and the client will have the option to confirm his order at the correct price or cancel it.

The price of the product does not include shipping costs. These costs are borne by the customer and will be added to the total amount of the selected products. The client will be duly informed at the end of the purchase process and prior to the final confirmation of the order. If the photos or characteristics do not correspond to the product, the item description prevails. Images will not have a contractual value. Prices may be subject to change without prior notice.

GINA Cosmetics tries to make the information about the product as accurate as possible. This information is provided by our manufacturers and / or suppliers and / or online information catalogs that work with them. GINA Cosmetics is not responsible for the accuracy of the information displayed.


For all purposes, the orders placed in this store are purchases made from GINA Cosmetics. Our telephone hours are from 10:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 5:00 p.m. on business days according to the work calendar of the Community of Catalonia.

Unless specifically provided in writing, making a purchase from GINA Cosmetics implies acceptance by the customer of these conditions. No stipulation made by the client may differ from those of GINA Cosmetics if it has not been expressly accepted in advance and in writing by GINA Cosmetics

A purchase is not final until it is accepted by GINA Cosmetics

GINA Cosmetics reserves the right of admission and cancellation of any order, being able to return the amount satisfied by the client and being exempt from any other obligation.

Way to pay

Products and services will be paid in advance by credit card, bank transfer or PayPal payment system.

In order to make a payment with a credit or debit card, it is necessary to use a card ISSUED IN SPAIN and in which the secure payment systems "MasterCard SecureCode" or "Verified by VISA" have been activated, as applicable. If you have questions about how to activate your card's secure payment system, contact your bank.

If you are having trouble formalizing a card payment and want to change the payment method for your order, please contact our customer service via email (info@ginacosmetics.com).


GINA Cosmetics will not send any products until the Administration Department has verified that payment has been made.

The delivery will be considered made at the time the carrier has made the products available to the customer and the customer has signed the delivery receipt document. It is the responsibility of the customer to verify the products at the reception and expose all the qualifications and claims that may be justified in the delivery receipt document. For European countries shipping cost will be € 11.00  purchase  € 60 or more shipping will be free to all Europe. GINA Cosmetics will send the products by the means it deems appropriate to meet its commitments. We work with DHL Parcel.

Shipping costs

A shipping charge clearly indicated in the purchase process will apply. We currently do not ship to the Greek Islands due to logistics problems.

Return policy

If the order arrives in poor condition, it must be noted on the delivery note of the carrier. At GINA Cosmetics we try to pack the products so that they are perfectly protected. In the case of packaging in poor condition, beaten, wet or tampered with, we always recommend recording it on the delivery note of the carrier so that it is recorded. It is possible that the merchandise is in perfect condition even with damaged packaging, but in order to resolve conflicts, it is always preferable that it be recorded from the moment of delivery. In any case, contact us as soon as possible and we will try to find the solution to the problem.

You can return an item purchased at https://ginacosmetics.com during the next 14 calendar days upon receipt of the merchandise, whether the cause is due to a factory defect or shipping error (receiving one product from another) as for personal reasons as you changed your mind regarding its acquisition.

In the first case, the procedures are at no cost to you.

In the second case (if you have changed your mind about your purchase), you must bear the required transportation costs.

Contact us through info@ginacosmetics.com and we will always try to solve it as soon as possible.


To return an item, we need its original packaging and verify that it has not been tampered with or opened. In the event of any type of external or internal manipulation of the product, it cannot be returned or exchanged, except for a factory defect.

You can request a return through info@ginacosmetics.com.

You will have the option of:

- Receive a refund of the product, by the same payment method that you used, as long as the return requirements and deadlines are met. Transportation costs cannot be reimbursed, except for product defects.

- Or you can change it for the same product (in case of error or defect) or a product of the same price, as well as for any other you want, paying the difference.

Return process for OnLine purchases

If the cause of the return is due to a defect in the product or an error in its shipment (a product was sent having ordered another) after verifying all the data, you must send us the product in the best possible packaging to the following address: GINA COSMETICS Avda. Marques de montroig 132 08918, Badalona, ​​(Barcelona).

Once the return package is received, it is verified and the return is approved. After checking and approval, another unit of the same item will be sent to you, or another product you want (same price or paying the difference) or the amount of the product will be reimbursed by the same way in which you paid for your purchase ( credit card, pay pal or transfer).

After checking, you will receive a confirmation email indicating that the amount will be credited to your account in a few days or the receipt of the new product.

If the cause of the return is due to a change of mind or the like: you only have to contact us, by email or by phone, inform us of your intention to return, send us the product in secure and certified packaging (if the product arrives in bad condition of origin, bad condition for transport or lost on the way, we can not proceed with its return). After verifying that everything is correct, we will proceed to your refund as soon as possible by the same way in which it was paid.


The deadline for processing the return is 14 days from the date of receipt of the products.

Contact us through info@ginacosmetics.com and we will try to solve the problem as soon as possible. GINA Cosmetics reserves the right to reject returns communicated or sent after the deadline, or products that are not in the same conditions in which they were received.

Liability limitation

The information provided on this portal by Naturals by Gina is for information purposes and therefore GINA Cosmetics accepts no responsibility for its content (such as the suitability of a product for a certain purpose). Likewise, GINA Cosmetics does not guarantee that the information provided on this portal is reliable, complete or current. We recommend consulting the manufacturer's website for each product.

Except in those cases where it is expressly indicated, neither GINA Cosmetics nor any of its directors, employees or representatives will be responsible for the possible damages derived from the use of this site. Specifically, they will not be responsible for the possible damages caused to people and / or things, nor for the total or partial loss of data and information, nor for the expenses and / or loss of benefits that may occur due to the use of the products that they commercialize. GINA Cosmetics.

GINA Cosmetics is not responsible for the content of other web pages linked to this site. The risks derived from consulting these pages correspond exclusively to the client, who must abide by the terms and conditions of use of the same.The prices, characteristics and availability of the products marketed by GINA Cosmetics may vary without prior notice.

Force Majeure

The parties will not incur responsibility for any fault due to a greater cause. Compliance with the obligation will be delayed until the cessation of the case of force majeure.

Nullity and ineffectiveness of the clauses

If any clause of these General Conditions of navigation and use of this WEB were declared totally or partially null or ineffective, it will only affect said provision or part of it that is null or ineffective, subsisting in everything else, the rest of conditions and having such provision or the part of it that is affected by non-setting unless, because it is essential to these general conditions, it should affect them in an integral way.

Applicable law and jurisdiction

These General Conditions of use and navigation as well as any relationship between the user and GINA Cosmetics will be governed by Spanish law. For any litigation derived from the existence or content of these General Conditions or from the relations between the user and GINA Cosmetics, both parties, expressly waiving any other jurisdiction that may correspond, submit to the jurisdiction and exclusive jurisdiction of the Courts. and Courts of Catalonia.



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